These terms and conditions constitute a binding agreement between you and Beebe Physician Network, Inc. ("we," "us," or "our").
The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.
The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.
By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.
All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.
This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.
This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.
By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.
How do we typically use or share your health information?
We typically use or share your health information in the following ways.Treat you
This Policy applies to information we collect through the Portal and how it is used.
Please note that while the Portal is powered by athenahealth, this Policy does not apply to other athenahealth platforms (e.g., athenaCollector, athenaClinicals, athenaCoordinator), other athenahealth product offerings (e.g., athenaText), or to our website, www.athenahealth.com. This Policy also does not apply to the data sharing and privacy practices of your provider. Additionally, this Policy does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, including our affiliates and subsidiaries.
Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.
The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top
All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.
You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal. top
Change your password immediately by completing one of the following options:
On the sign-in page, click Forgot your password and enter your email address to request a password reset email. top
Your test results PIN is required to retrieve your test results over the phone. You may ask the office to reset your PIN, or you may follow these steps:
Please contact your provider's office to register or to verify your information. top
Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.
To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information. top
To sign in to the Patient Portal, enter your email address and password on the sign-in page, then click the Sign in button. top
We have made our sign-in process easier. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do this, you must create a password for your account by clicking the Use your PIN to create a password link on the Patient Portal sign-in page, and following the instructions. This is a one-time only change; going forward you will simply need to enter your email address and password to sign in. top
A family access account allows you to access multiple patients' information using one Patient Portal account. If you are a patient at the practice, you can also view your own information using the same account.
Your access level to each patient is managed by the patient or by the practice. You may be given either full access to the patient health record, or billing-only access, which is limited to the billing section of the Patient Portal. top
There are a few ways to create a family access account. First, the patient or the practice can send you an email invitation to access the patient's information.
Or, if you already have a portal account, and the patient has consented for you to view their information, you can follow the steps below:
Sign in using your email address and password. If you have access to multiple patients' information, you will be able to choose which patient's information to view using the menu at the top-left corner of the screen. top
Family members cannot sign in to separate accounts using the same email address. Instead, you can set up a family access account so that one family member has access to both family members' information. Refer to "What is a family access account?" and "How do I create a family access account?" for more information. top
It is at your practice's discretion to allow online appointment scheduling. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. To do so:
Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments. top
Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top
Your provider's office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal. top
You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top
Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online. top
Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free. top
It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top
Click on the Search input field in the Health & Wellness search box at the bottom of the main menu on the left. You can search by keyword, health topic, or symptom for health information that includes:
Please read this Electronic Communications Disclosure ("eCommunications Disclosure") thoroughly - It contains important information about your legal rights. This eCommunications Disclosure covers all of your patient accounts with "Beebe Physician Network, Inc." and athenahealth, Inc. ("we", "us", and "our") accessible, either currently or in the future, through the Patient Portal (whether accessed through a personal computer or mobile device), our websites, or other electronic means.(1) Your Legal Rights
Certain laws and regulations require us to provide specific information to you in writing, which means you have a right to receive that information on paper. We may provide such information to you electronically if we first present this eCommunications Disclosure and obtain your consent to receive the information electronically. Your consent will also apply to any other person named on your account, subject to applicable law. Since certain documentation associated with your patient account is provided online and we may use electronic means to deliver some of this information, you must consent to this eCommunications Disclosure in order to use these services. At times, we may still send you paper communications, but as a basic proposition we need to know that you are willing to receive communications electronically that we may otherwise be required to provide on paper and that you have the hardware and software needed to access to this information (and note that in Section No. 3 below, we explain ways to obtain selected disclosures or other information on paper even after you have consented to this eCommunications Disclosure).(2) Types of Electronic Communications You Will Receive
You understand and agree that we may provide to you in electronic format only, by posting the information on the Patient Portal, through e-mail (if applicable and if you have provided a valid e-mail address), or other electronic means, agreements, disclosures, notices, and other information and communications regarding your patient account ("Communications"). Such Communications may include, but are not limited to:
After you consent to this eCommunications Disclosure you will receive all categories of Communications, except those referenced in Section No. 4 below, in electronic format only. You understand that to access these Communications you are responsible for creating and maintaining an account in our Patient Portal. For more information on the availability of your electronic communications preference management options, please refer to the Patient Portal, and once you have created an account, you can set and change your communication preferences under "my profile" then "contact preferences".(4) Types of Communications You Will Receive in Paper
This eCommunications Disclosure does not apply to any communications that we determine, in our sole discretion, that we are required to deliver in paper form under applicable law or that you should receive in paper rather than electronic form.
Such communications shall be mailed to the primary address we show for you in our records or otherwise delivered as required by law or the governing agreement.
While you may be able to access and retain the Communications using other hardware and software, we currently support the following minimum requirements:
Subject to applicable law, you may withdraw your consent to this eCommunications Disclosure by logging into your Patient Portal account and reviewing your communication preferences under "my profile" and then "contact preferences".
Remember that you can always set your Communications preferences as described in Section No. 3 above without withdrawing your consent to this eCommunications Disclosure.
Consent Coverage; Certain Notices From You Are Not Covered. Applicable law or contracts sometimes require you to give us "written" notices. You must still provide these notices to us on paper. Your consent here does not relate to those notices.
You may print or make a copy of Communications by using the "Print" button (or otherwise using your printing functionality) or saving a copy - do this when you first review the Communications because after submission we do not necessarily keep them all in a place that you can access. Upon request, we will provide you with a paper copy of any Communications provided electronically by us to you pursuant to this eCommunications Disclosure, provided we receive your request within 12 months after the date the Communication was first made available to you electronically. You may request a paper copy of these Communications by calling Beebe Physician Network, Inc.. Be sure to specify the Communication for which you are requesting a paper copy, and the address to which it should be mailed. We may charge fees for paper copies of the Communications.(8) Updating Your Contact Information
In the event that your e-mail address or other contact information is changed, you must notify us of such changes immediately by logging into your Patient Portal account and navigating to "my profile," and then "contact information".
If you fail to update or change an incorrect or invalid e-mail address or other contact information, you understand and agree that any Communications shall nevertheless be deemed to have been provided to you if they were made available to you in electronic form on our websites, e-mailed to the e-mail address we have for you in our records, or delivered through other electronic means.
We recommend that you print or download a copy of this eCommunications Disclosure, the applicable service agreement and all other Communications, including our Privacy Statement to retain for your permanent records.
You can create a family or guarantor login account that will allow you to access selected family members' health information within the same login account. "Family" access gives you the same access to patient information and actions as you do with your own patient web portal account. "Guarantor" access gives you the ability to view contact and billing information and make payments on the patients' behalf.
Our records indicate that you last edited this form on . Your health information may have been updated by our practice since that time.
To refresh this form with the health information your provider has on record, click Refresh. This action will overwrite any information you have previously entered into the form.
To review this form in its existing state, click Continue.
Note: You will be able to refresh your information at any point while you are editing the form.
This action will refresh your form with the health information your provider has on record. All of the information you have entered into the form will be overwritten. Are you sure you want to continue?Yes No
It appears you are entering 's birthdate and personal information. Please enter your own information to set up your portal account.
Good news, .
Your PIN is no longer required to sign in to your account. After verifying your email address, you can set a password to use the next time you sign in.
The below educational information is provided by the manufacturer. If you have any further questions about this prescription, please contact your pharmacy.